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Delivery & Returns

Delivery Policy

UK DELIVERIES
We use first-class Royal Mail for our deliveries in the UK, which is a tracked service. Postage costs are the following:
Order for one garment £3.50 postage cost
Order for two to five garments – £5.00 postage cost
Order for five to twenty garments – £10.00 postage cost
Order total over £250.00 – Free
For Royal Mail, we do not add any extra charge for packing as we recycle all the packaging we receive. Postal charges will be added to your bag after you have entered your delivery address, to ensure the correct price.

INTERNATIONAL DELIVERIES

Shipping costs are calculated during the checkout process.

Please note that some orders will require a VAT or PID code from you to clear customs. This is usually orders destined for Norway, South Korea, etc. Please provide this in the 'hello' box at checkout so we can process your order promptly. International shipping is calculated volumetrically, so is determined by the size and the weight of the package. Under 500g we use Royal Mail, and over 501g we use a courier, either DPD or DHL, to ensure all packages are tracked.

If you would like a specific quote, if you would like to query a shipping charge, or if you have a special request, please email:
hello@pattern-project.com

Return and
Exchange Policy

We can offer a refund on any item as long as it is returned in a saleable condition and in its original packaging, within 14 days of receiving the goods. Please contact us for more information. Please note, however, that we are unable to reimburse postage costs. Please inform us of your intent to return an order to orders@pattern-project.com and then post the returning items to:

 

FAO

MAIL ORDER RETURNS
PATTERN PROJECT
F24B, PARKHALL BUSINESS CENTRE
SE218EN​