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Store Policy

Customer Care

We can offer a refund on any item as long as it is returned in a saleable condition and in its original packaging, within 14 days of receiving the goods. Please contact us for more information. Please note, however, that we are unable to reimburse postage costs. Please inform us of your intent to return an order to orders@pattern-project.com and then post the returning items to:

 

FAO

MAIL ORDER RETURNS
PATTERN PROJECT
F24B, PARKHALL BUSINESS CENTRE
SE218EN​

Privacy and Safety

We collect a variety of information about our wonderful customers (you!) and visitors to the Pattern Project website. Your privacy is of the highest importance to our business, and we would never sell your data to any third parties! This is the data we collect if you make a purchase from us -

Identity Data includes title, first name, last name. If you interact with us through social media, this may include your social media user name. 

Contact Data includes billing address, delivery address, email address and telephone numbers.

Financial Data includes payment card details.

Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.

Profile Data includes your feedback and survey responses.

Usage Data includes information about how you use our website, products and services.

Collaborations,

Cutting Machine &

Wholesale Inquiries

We are interested in collaborating with fashion studios, designers to develop made-by-you clothing kits for essential, everyday clothing as well as occasion wear. Do write to us on shruti@pattern-project.com for ideas for collaborations. 

Payment Methods

- Credit / Debit Cards
- PAYPAL